Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Biochar Company. We strive to ensure that our customers are satisfied with the products they purchase from us. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase. Please contact us at [contact email or phone number] to initiate a return. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contact email or phone number] to arrange for a replacement or refund.